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LISTENING COMPREHENSION

Listening comprehension. In the listening test, you will be asked to demonstrate how well you understand spoken English. The entire listening test will last approximately 45 minutes. There are four parts, and directions are given for each part. You must click on your answers on your computer’s screen.

PART I: PHOTOS

Direction: For each question in this part, you will hear four statements about a picture on your screen. When you hear the statements, you must select the one statement that best describes what you see in the picture. The statements will be spoken only one time and will not be shown on the screen. 
Now let’s begin part one with question number 1 

Question n°1

Image part 1

Question n°2

Image part 1

Question n°3

Image part 1

Question n°4

Image part 1

Question n°5

Image part 1

Question n°6

Image part 1

That is the end of part 1. Click on the Next button to move on to part 2.

PART II: QUESTIONS – RESPONSES

Direction: In this section you will hear a question or statement followed by three responses. 
Select the best response to the question or statement and click on the letter (A), (B), or (C) on your screen. Again, each response will be spoken only one time and will not be shown on the screen. 
Now let’s begin part two with question number 7.

Question n°7

Question n°8

Question n°9

Question n°10

Question n°11

Question n°12

Question n°13

Question n°14

Question n°15

Question n°16

Question n°17

Question n°18

Question n°19

Question n°20

Question n°21

Question n°22

Question n°23

Question n°24

Question n°25

Question n°26

Question n°27

Question n°28

Question n°29

Question n°30

Question n°31

That is the end of part 2. Click on the Next button to move on to part 3.

PART III: SHORT CONVERSATIONS

Directions: In this section of the test, you will hear a number of conversations between two people or more people. You will be asked to answer three questions about what is said in each conversation. You must select the best response to each question and click on the answer choice (A), (B), (C), or (D) on your screen. Each conversation will be spoken only one time and will not be shown on your screen.

Question n°32

Where most likely are the speakers?

Question n°33

What problem does the woman mention?

Question n°34

What does the woman request that the man do?

Question n°35

What is the woman trying to get?

Question n°36

What has caused a problem?

Question n°37

What does the man offer to do?

Question n°38

What are the speakers mainly discussing?

Question n°39

What are the speakers mainly discussing?

Question n°40

What does the man say he will do?

Question n°41

What is the purpose of the man’s visit?

Question n°42

What is the purpose of the man’s visit?

Question n°43

What does the woman suggest the man do?

Question n°44

What does the woman suggest the man do?

Question n°45

What does Frederick advise the woman to do?

Question n°46

What does Frederick say he is excited about?

Question n°47

Who most likely is the woman?

Question n°48

Why is the man visiting the office?

Question n°49

What does the woman imply when she says, “Mr. Lehmann’s in a meeting with clients right now”?

Question n°50

What problem does the man mention?

Question n°51

What does the woman suggest offering their colleagues?

Question n°52

What does the woman suggest offering their colleagues?

Question n°53

According to the man, what will happen next year?

Question n°54

What does Yuko suggest?

Question n°55

What does Yuko agree to do?

Question n°56

What will happen on Monday?

Question n°57

What did the woman forget to do?

Question n°58

What does the man say is available?

Question n°59

What does the man say is available?

Question n°60

Why does the woman say, “That’s a big increase from last year”?

Question n°61

 According to the man, what do the department managers plan to do?

Question n°62

What does the woman say happened when she moved?

Question n°63

Why does the woman need assistance?

Question n°64

Look at the graphic. How much money will the woman be refunded?
BELL’S HOME FURNISHINGS
Order #23408
Quantity Description Total price
4 Dinner Plate $20
6 Soup Bowl $36
3 Coffee Cup $12
1 Teapot $25

Question n°65

Look at the graphic. Which city is James Kim traveling from?
Origin Status Expected Time of Arrival
Philadelphia Landed 9:00 A.M
Vancouver On Time 10:30 A.M
Chicago Delayed 1:45 P.M
Mexico city On Time 3:30 A.M

Question n°66

According to the man, why should the speakers leave now?

Question n°67

What does the woman suggest doing while they wait?

Question n°68

According to the woman, when is an extra fee charged?

Question n°69

What does the man say he will do next year?

Question n°70

Look at the graphic. How much has the man agreed to pay per month?
Length of Contract Cost per Month
3 months $40.00
6 months $30.00
1 year $20.00
2 years $10.00

That is the end of part 3. Click on the Next button to move on to part 4.

PART IV: SHORT TALKS

Directions: In this section of the test, you will hear a number of short talks given by a single speaker. Again, you must answer three questions about what is said in each talk. Choose the most appropriate response to each question and click on the answer choice (A), (B), (C), or (D) on your screen. Each talk will be spoken only one time and will not be shown on your screen

Question n°71

What product is being discussed?

Question n°72

How does the product differ from competitors’ products?

Question n°73

How can listeners get the product for free?

Question n°74

Where is the talk taking place?

Question n°75

According to the speaker, what has Emily Wellman recently done?

Question n°76

What does the speaker recommend that the listeners do?

Question n°77

 What did the speaker do on Monday?

Question n°78

What does the speaker say about a parking garage?

Question n°79

Why does the speaker say, “this is a very popular building”?

Question n°80

Who most likely are the listeners?

Question n°81

What is the purpose of the talk?

Question n°82

What is available at the customer service desk?

Question n°83

What is Ms. Goldberg’s area of expertise?

Question n°84

What are listeners encouraged to do?

Question n°85

What are listeners encouraged to do?

Question n°86

What are listeners encouraged to do?

Question n°87

Why does the speaker say, “It isn’t what I was expecting”?

Question n°88

What does the speaker suggest the listener do?

Question n°89

What is the speaker mainly discussing?

Question n°90

Why are the listeners told to contact Vadim?

Question n°91

According to the speaker, what will the company do at a later time?

Question n°92

What does the speaker imply when she says, “Who knows when that will be”?

Question n°93

What is the topic of the meeting?

Question n°94

What does the speaker say she will set aside time to do?

Question n°95

Why is an event being held?

Question n°96

Look at the graphic. Why is the speaker unable to use the coupon for the event?
Dinner Delights
10% off (groups of 15+)
Book roomsfor 3 hours!
Expire: August 1st
Offer good at all locations

Question n°97

What does the speaker ask the listener to do?

Question n°98

What does the speaker say about the company's Ruby Star appliances?

Question n°99

Look at the graphic. According to the speaker, which step was recently added?
Create a design
Submit a Proposal
Build a Model
Collect Feedback
Make Design Revisions

Question n°100

What concern does the speaker mention?

That is the end of part 4. Click on the Next button to move on to part 5.

READING TEST

In the Reading test, you will be required to answer several types of reading comprehension questions based on a variety of texts. The Reading section of the test will last 75 minutes. There are three parts, and directions are given for each part. You are encouraged to answer as many questions as possible within the time allowed. You must click on your answers on the screen.

PART V: INCOMPLETE SENTENCES

Directions: A word or phrase is missing in each of the sentences below. Four answer choices are given below each sentence. Select the best answer to complete the sentence. Then mark the letter (A), (B), (C), or (D) on your answer sheet. 

Question n°101

The travel ------ will be processed as soon as they are received.

Question n°102

------ change your seating assignment, visit the reservations page on our Web site.

Question n°103

The president of Somchai Bank rides ------ bicycle to work every day, except when it rains.

Question n°104

Agents who have not yet registered for next week’s Insurance Excellence Forum must do so ------.

Question n°105

Matos Realty has developed two ------ methods of identifying undervalued properties.

Question n°106

Wearing lab coats and safety goggles is a ------ for all laboratory workers.

Question n°107

The manufacturer ------ that the filter be  leaned at least once a month for optimal performance.

Question n°108

Before selecting a Dagle steel door, measure the door opening ------.

Question n°109

Okpara employees should contact their supervisors by 10:00 A.M. ------ they expect to miss a day of work.

Question n°110

The director has requested a ------ of the costs of short- and long-term rental agreements.

Question n°111

Ms. Yi of Lakesview Catering says that five trays of appetizers are more than ------ for fifty guests.

Question n°112

Canada’s Pan Rail Corporation will no longer ------ freight into the United States.

Question n°113

According to experts, Flash Maxe dishwashing detergent consistently delivers ------ results.

Question n°114

When picking up identification badges, employees need to show ------ of employment at Ekmekci Associates.

Question n°115

Roxy Koenig is seeking a new venue for her summer concert since the Hazelton Music Hall is being renovated.

Question n°116

Prospective tenants must provide at least two references ------ their application.

Question n°117

While Ms. Molinsky has little experience in technical support, her knowledge of computer systems is ------.

Question n°118

Please refer to the attached flowchart, which describes the ------ of the various leadership positions.

Question n°119

A good project manager strives ------ communication between departments whenever possible.

Question n°120

Same-day appointments can usually be scheduled, although not ------ with your usual doctor.

Question n°121

Mr. Vieira is ------ with introducing several changes that have helped Stacatti Stationery increase business.

Question n°122

In the photograph, President Tang can be seen standing ------- Dr. Dervishi.

Question n°123

The new location of the Bentler Company is easily ------ by car or bus.

Question n°124

A rise in energy prices will mostly affect businesses ------ energy consumption is high.

Question n°125

City officials have ------ Harmon Avenue businesses that street repairs will be completed within 48 hours.

Question n°126

Nominations for the ------ seat on the Gitterman Holdings Board of Trustees must be submitted by Friday.

Question n°127

Our department ------ the policy meeting last Monday, but we had a scheduling conflict.

Question n°128

------ the effectiveness of Maisey Stanton’s leadership on the town council, she will likely win next week’s mayoral election.

Question n°129

Barner Corporation's record profits resulted from the recent ------ to identify operating efficiencies.

Question n°130

Customers still tend to place short notices in the classified section ------ longer a mandated word limit.

That is the end of part 5. Click on the Next button to move on to part 6.

PART VI: INCOMPLETE TEXTS

Directions: Read the texts on the following pages. You will find a word or phrase missing in some of the sentences. Below each of the sentences, four answer choices are given. Select the most appropriate answer to complete the text. Then mark the letter (A), (B), (C), or (D) on your answer sheet.

Questions 131-134 refer to the following e-mail

To.                  Dominic Campion
From.              Customer Service
Date:              Friday, 2 November 9:49 P.M.
Subject:          Web site inquiry
Dear Mr. Campion:
Thank you for your recent comment on our Web site about the instruction manual for the BX2000 miniature camera. We agree with you ------- (131) the instructions for uploading pictures to a mobile phone are potentially confusing. ------.(132) Our documentation team has ------ (133) revised the section to clarify the type of cable and software needed in order to transfer pictures from your camera. You can find the ------ (134) version of the manual in the Product Information section of our Web site, or we can send you a print version in the mail if you prefer. Delivery usually takes 1 to 2 weeks.
Sincerely,
Madoka Kanemitsu
Customer service representative
Takada Camera Company

Question n°131

Question n°132

Question n°133

Question n°134

Questions 135-138 refer to the following e-mail.

To:                  saul_ortega@jmail.net
From:              k_morris@tknmanufacturing.com
Date:              October 18
Subject:          Factory Manager position
Dear Mr. Ortega,
You are officially invited to a second interview. This time,I will be meeting only with the top candidates to determine who is most ------ (135) for the manager position. I believe you possess many of the ------ (136) we are looking for.

I trust that you remain interested in this job opportunity ------ (137), would a 1:00 P.M. appointment next Tuesday work for you? Please prepare a proposal that explains how you would increase production at our plant without decreasing quality. ------ (138).
Best regards,
Karen Morris
TKN Manufacturing
202-555-0127 ext. 23

Question n°135

Question n°136

Question n°137

Question n°138

Questions 139-142 refer to the followjng adverfeement

Do You Wear Eyeglasses? Contact Culler Solutions Today!
 

In June, Culler Solutions will be conducting a consumer study on behalf of Optometrica 21. To this end, we are ------ (139) eyeglass wearers between the ages of 21 and 65. Participants must have a prescription that is less than two years old ------ (140) the start of the study. ------ (141).

Interested individuals are requested to fill out a short survey at cullersolutions.com/eyeglass_study. Qualified applicants will be contacted by a member of our staff. Upon completion of the study, each participant ------ (142) a gift card valued at $100.

Question n°139

Question n°140

Question n°141

Question n°142

Questions 143-146 refer to the following article

Sunnyville Daily Times

Local News

(5 May) - On Monday, following a city council meeting, Mayor Tom Biel announced the introduction of training programs for aspiring city transportation workers. During the press conference, he noted the current ------ (143) for both drivers and mechanics. ------ (144) , he pointed to a  wave of employee retirements as having triggered these urgent staffing needs. The announcement ------ (145) with approval by most city officials. However, Nelton District Representative Laura Ochoa was unconvinced. ------ (146).

Question n°143

Question n°144

Question n°145

Question n°146

That is the end of part 6. Click on the Next button to move on to part 7.

PART VII: READING COMPREHENSION

Direction: In this part of the test, you will read a selection of texts, such as magazine and newspaper, articles, letters, and advertisements. Each text is followed by several questions. Choose the correct answer to each question and select the answer choice (A), (B), (C), or (D) on your screen.

Question n°148

What will Mr. Hadi probably do next?

Questions 151-153 refer to the following memo.

To:               Architects Ltd. staff
From:          Archie Wentworth, Senior Partner
Re:              All-staff meeting
Date:           20 March
 

To All Staff, VO
Next Monday, 27 March, we will have a special guest at our all-staff meeting in room 203. Vera Pavlovich is a senior architect at the Norgaard-Holm Firm in Copenhagen, where she has worked for the past four years. She led the design of Copenhagen’s Lund House as well as the Iversen Building in Stockholm . Both buildings have won international awards for their sleek, innovative designs. Before making a name for herself in Europe, Ms. Pavlovich spent eight years in New York City at the Ellison-Grant Architect Group. It was at Ellison-Grant that I had the chance to collaborate with her on several projects. Ms. Pavlovich will be here in Edinburgh next week and has agreed to give a talk at our meeting about several of her internationally acclaimed design projects. All staff are urged to attend.

Question n°151

What does the memo discuss?

Question n°152

What does Mr. Wentworth indicate about Ms. Pavlovich?

Question n°153

Where is Garston Architects Ltd. located?

Questions 154-155 refer to the following text-message chain.

Arthur Chen 5:49 P.M.
Eleanor sent you an elittie while ago. She's been wondering when she'll
hear back from you.

Diego Montes 5:50 P.M.
I'm not at my desk. Do you think she's concerned
because the numbers are lower than expected?

Arthur Chen 5:50 P.M.
Possibly.

Diego Montes 5:51 P.M.
I got called away to check the bottling machine.
It’s acting up.

Arthur Chen 5:52 P.M.
Should I call a technician?

Diego Montes 5:54 P.M.
I'm hoping to handle it myself. Why don't you
arrange a conference call for Thursday afternoon?

Arthur Chen 5:54 P.M.

Will do.

Question n°154

At 5:50 P.M., what does Mr. Montes most likely mean when he writes, “I’m not at my desk”?

Question n°155

What task is Mr. Chen asked to do?

Questions 156-158 refer to the following letter.

Calmont Art Museum
254 Tanner Road
Hamilton HM 12
www.calmont.org.bm

19 December
Mr. Reggie Sayre
16 Neville Lane
Paget PG 05
Bermuda
Dear Mr. Sayre:
As a Calmont Art Museum member, you will soon be able to take advantage of our
Member Appreciation Month discounts. —[1]—. From 1 to 31 January, members will receive an extra 20 percent savings on a 1 gift-shop items. Members will also be offered a complimentary cup of coffee or tea with their meal in the cafe.
Additionally, those who become first-time members by 31 January will receive a 10 percent membership fee discount. —[2]—. So encourage your friends to go online and sign up.
—[3]—. Every Friday of the month, the previously closed third-floor galleries, which feature sculptures and paintings by contemporary Bermudian artists, will be open to all visitors until 9:00 P.M. Photographs of select artwork from these galleries can he viewed on our Web site.
—[4]—. We hope to see you in the coming month.
Sincerely,
IlyanasCooper
Ilyana Cooper
Director of Member Services

Question n°156

What is true about the Calmont Art Museum building?

Question n°157

According to the letter, what will be different on Fridays?

Question n°158

In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong? “January is a wonderful time to visit the museum for another reason.”

Questions 159-160 refer to the following e-mail

To:               Moana Dixon
From:          So-Hvun Ahn sahn@jeminatoys.co.kr

Subject:       Jemina Toys’ anniversary
Date:           20 June
Attachment: Kichoff celebration

Dear Vice President Dixon.

Several high-profile events and mix of advertisements are now in place for Jemina Toys’ celebration of fifty years in Korea. The kickoff banquet will be held at the Grand Harper Hotel in Seoul on 2 August. We’re eager ro hear you decision about whether you will join  us as our guest of honour. You II find an invitation attached.

We just arranged advertising for a series of in-store anniversary sales that will launch periodically over the remainder ot the year. We’ss also be sending out press releases before each of these. I’ll provide you with a complete schedule once it is finalized.

Sincerely,
So-Hvun Ahn
Korea Marketing Director. Jemina Toys

Question n°159

What is the purpose of the e-mail?

Question n°160

What does Ms. Ahn promise to send later?

Questions 161-164 refer to the following article.

Long Ride Even Longer?
Bx Selma Gonzalez

On Monday, Chien Motors, the manufacturer now producing Long Ride motorcycles, announced a delay in the introduction of the new Flash JX model. Industry competitors responded with surprise at the news. —[ l ]—. And Long Ride motorcycle tans went online en masse to express frustration with Chien Motors for canceling Marchs much-anticipated roll-out.

It seems the decision to equip the Flash JX with a hybrid system, which uses both gasoline and electric power, is to blame. Chien Motors admits that the current prototype was rejected because of its excessive size and weight. This design of the power system would have required a larger
motorcycle body than planned. They also had concerns over its lack of power output,  —[2]—.

In addition to thedesign challenges, the Long Ride factory, having been equipped to produce previous models, is not ready for production of the Flash JX hybrid. — [3]—. New equipment will need to be purchased, and the assembly floor will need to be reconfigured.

Last year, Chien Motors was widely praised by motorcycle enthusiasts after it stepped in to save Long Ride from going out of   business. What a difference twelve months has made. — [4]—.

Question n°161

161. What is indicated about Chien Motors?

Question n°162

What is NOT mentioned as a problem with the power system?

Question n°163

Why will the factory be renovated?

Question n°164

In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong? “Now they will need to win back the good will of these potential customers.”

Questions 165-168 refer to the following text-message chain

David Fowles [4:26 I’M.] Ms. Kang, tomorrow s forecast is
calling for storms, so the roof work on your hotel s new wing
will have to be put on hold.

Sue Kang [4:27 P.M.] Will that mean no work the whole day?

David Fowles [4:27 P.M.] Not at all. My workers can help
Tony Ulman's crew repair the support beams inside the old building.

Sue Kang [4:28 P.M.] How long will it take to repair those?

David Fowles [4:28 P.M.] Let me check.

David Fowles [4:29 P.M.] Tony, how close are you to finishing
your project?

Tony Ulman [4:31 P.M.] Things were looking OK until this
morning when the structural engineer came by with some
updates. We'll be working late the next few days.

David Fowles [4:32 P.M.] How would you feel about my crew
helping you out tomorrow?

Tony Ulman [4:33 P.M.] Great! Then we could possibly finish
in one day.

Sue Kang [4:35 P.M.] So your workers will only need
to the old building?

David Fowles [4:36 P.M.] For tomorrow, yes. Would it be OK
for them to leave their cars in front of the old building?

Sue Kang [4:38 P.M.] Sure. There should be enough spaces

next to the main entrance. And could you remind them not to

take vehicles onto the grass?

Question n°165

What does Mr. Fowles suggest will interrupt work tomorrow?

Question n°166

At 4:31 P.M., what does Mr. Ulman most likely mean when he writes, “We’ll be working late the next few days"?

Question n°167

Who most likely is Ms. Kang?

Question n°168

What is one topic Mr. Fowles asks about?

Questions 169-171 refer to the following advertisement.

Nimblearn
Find the Information Your Company Needs
Nimblearn is a robust, next-generation tool designed to make creating surveys easy,
effective, and affordable. Our intuitive Web-based software allows you to design and
administer surveys and automatically track and analyze results.
You asked for it, we created it. We designed Nimblearn to include all the teatures you
requested:
• A simple process for designing surveys that guides you every step of the way
• A huge list of question types, from true/false to open text, with advice on how and when to use each one
• A library of proven sample questions designed to gather essential feedback on quality
• Loads of quick and easy ways to distribute your surveys (e-mail, social media, etc.)
• Summary and advanced reports that can be viewed in real time

Go to www.nimblearn.com to learn more

Question n°169

How would a company most likely use Nimblearn?

Question n°170

What is suggested about the company that developed Nimblearn?

Question n°171

What is NOT mentioned as a feature of Nimblearn?

Questions 172-175 refer to the following notice

Prendis National Park Authority (PNPA)
Prendis National Park includes mainland shore areas and Prendis Island itself. Please note, however, that additional restrictions will be in force for accessing the island this summer. Unless they are members of an official tour, visitors to the park will be prohibited from setting foot on Prendis Island. This rule also applies to individuals who may wish to visit the island independently using private watercraft. Such individuals may view the island from the water and may anchor offshore, but must not make landfall on the island.

The PNPAs official boat tours for visitors to the island are offered seven days a week throughout the year and depart at two-hour time intervals starting at 8 A.M. The final tour leaves at 4 P.M., except for the summer months of December through March, when this is extended to 6 P.M. Call 08 9776 5992 to make reservations. The official tour includes a brief visit to the island itself, where you can view bird-nesting areas with a PNPA park ranger as your authorized escort.

Payment and Reservations
• Tours are capped at 18 participants. If your group is smaller than 15, we reserve the right to include other visitors in your tour.
• Tickets are $20 per person for those 12 years of age and over and $10 per child under the age of 12.
• A nonrefundable deposit of $5 per person is required to hold a reservation for groups. Your deposit will be credited to your total group admission fee. If your party does not arrive at the specified time, we reserve the right to shorten the trip as necessary in order to avoid interfering with subsequent tours. Rescheduling cannot be considered.

Question n°172

What is announced in the notice?

Question n°173

What is indicated about visiting Prendis Island?

Question n°174

What is NOT mentioned about the PNPA’s tours?

Question n°175

According to the notice, what may happen if a group arrives late for a scheduled tour?

Questions 176-180 refer to the following Web page and customer review

Welcome to Ticket Stack

REVIEW

HOME

EVENTS

PLACE ORDER

Ticket Stack – the online source for all your ticket needs!

Ticket Stack has printed tickets for a millions of events, including concepts, sporting events, conference, and more. No matter what the event, we can help you design the perfect ticket.

Step 1: Create your ticket

Browse our collection of attractive template designs by selecting a category. You can then easily modify the text of eachtemplate to include your events information. If you want more control over the color scheme, font, images and other design features, simply download our Ticket Stack Design Application. This free software gives customers freedom to go beyond standard templates and modify the appearance of their tickets.

Step 2: Choose a quantity

With Ticket Stack, you can order as few as 50 tickets or as many more as you need. The more you order, the lower the price

Quantity

Price per item

50 – 500

30 cents

501 – 1000

20 cents

1001 – 2500

10 cents

2501 or more

8 cents

 

Step 3: Add an invisible verication stamp

For an additional 2 cents per item, you can choose to have the back of your tickets printed with ultraviolet ink, visible only under a black light. This feature ensures the authenticity of your tickets.

Step 4: Place your order

Orders generally require three business days to process, but large orders may take longer. Be sure to place your order well in advance of your event.

Welcome to Ticket Stack

REVIEW

HOME

EVENTS

PLACE ORDER

♥♥♥♥♥ I’m so thankful I found Ticket Stack!

I work for an independent local theater, Dewley Theater. We recently ordered 2,500 tickets from Ticket Stack. We decided against securing the tickets with the invisible verification stamp but did download the free software so that we would have more flexibility with the design and could include the theater’s logo. The tickets came out great! A number of patrons complimented us on the new design, and we were especially pleased with the prompt delivery! By contrast last year we ordered tickets from a small company based here in Albany and were disappointed with the service. That order took four weeks to arrive. This year, even though Ticket Stack is based on the opposite side of the country, we received our tickets within just five business days!

—Ned Collier

Question n°176

According to the Web page, what does the free software allow users to do?

Question n°177

What is mentioned on the Web page about Ticket Stack?

Question n°178

What is mentioned on the Web page about Ticket Stack?

Question n°179

What is suggested about the Dewley Theater?

Question n°180

According to the review, why does Mr. Collier prefer Ticket Stack over another company?

Questions 181-185 refer to the following e-mail and business plan.

To:

Anna Browne

From:

Stefania Floros

Date:

December 22

Re:

Business plan

Attachment:

Floros revised

Dear Ms. Browne.

Thank you for helping me to secure funding tor my new business. I have reviewed your

feedback and changed my business plan accordingly. As you suggested, I have added a section that identifies our anticipated customer population. The revised version is attached. I believe this completes the necessary paperwork for my loan application. If you have further questions, please do not hesitate to contact me.

I look forward to receiving your official approval of my application.

Sincerely,

Stefania Floras

Revised Business Plan: Sole Assortment

Section 1: Purpose

Raleigh Street has become a vibrant district of eateries, shops, and entertainment venues. My business. Sole Assortment, will fill a very significant gap among the existing apparel shops and department stores. Sole Assortment will focus on women’s shoes and accessories. We are committed to offering high-quality footwear at affordable prices in a relaxing, customer-centered environment.

Section 2: Target Market

Sole Assortment will serve women who work in the surrounding area. Because many office buildings are within walking distance, customers from the target market are likely to frequent the store during mid-day breaks and at the end of the business day. Weekend customers are those who come to the area for shopping, dining, and entertainment.

Section 3: Estimated Timeline

The grand opening is scheduled for May 10. The anticipated deadlines for each stage of

the timeline are:

February 25

Sign lease and obtain business permit

March 31

Renovate space and install displays

April 30

Post job announcements, complete interviews, and hire staff

May 7

Load inventory and prepare for opening

Section 4. Financial Information
See attached projection sheet for details about anticipated expenditures and profits

Question n°181

What is the purpose of the email?

Question n°182

In the email, the word “secure” in paragraph 1, line 1, is closest in meaning to?

Question n°183

What section of the business plan was added?

Question n°184

What type of business does Ms Floros plan to start?

Question n°185

According to the business plan, what information was submitted separately?

Questions 186-190 refer to the following Web page, e-mail, and form.

◄ ► http://www.centralcraftofficefurnishings.com/

PHOTO GALLERY

HOME

BROWSE

ORDER FORM

CONTACT US

Central Craft Office Furnishings

Welcome to out Web site! Browse our item inventory to imagine workspaces that are stylish and productive. We have been serving the Eastern Cape for over 30 years, and you can count on our fine quality furnishings to set your offices apart.

We always offer the following deals:

  • Free shipping and handling for first-time buyers
  • Discounts to schools and nonprofit organizations (call for information)

From:

David Louw [dlouw@marketstreetlegal.co.za]

To:

Mpho Mashigo [mmashigo@marketstreetlegal.co.za]

Date:

12 May

Subject:

Office furnishing update

Hello, Mpho,

I've completed some research and would like to suggest that we go with Central Craft Office Furnishings for the desks and other pieces for our office renovation. Though we've never purchased from them before, they provided references that gave glowing recommendations.

I think we should choose a larger desk type for our main work area (twelve desks), with matching filing cabinets and bookshelves. For the support staff and interns who work upstairs, I suggest a simpler desk style.

If you approve these suggestions, I'm hoping to place the order quickly so that the items would be delivered while most of our staff are away at the conference in Bloemfontein. Unfortunately, our work areas will appear quite messy as we clear out the old furniture and await the arrival of the new items.

Please let me know what you think of the plan l have outlined above.

David

Order code:

Y6183W

Contact:

David Louw, (041) 961 – 5072

Delivery to:

Marker Street Legal, 56 Market Street, Uitenhage 6229

Delivery window:

02 – 04 June, 09:00 – 17:00

Quantity

Product ID

Description

12

HBD3113

Hamilton Business Desk

12

TAF1275

Tuck Away File Cabinet; matte grey

4

BB2820

Bookworm Bookshelves; matte grey

6

FD4218

Flexible Desk

Note: Due to demand, we are out of product BB2820 at our Port Elizabeth store. Those items will be delivered to your office directly from our manufacturing site, so they will be shipped into Uitenhage from Cape Town rather than from Port Elizabeth. This may delay the delivery by one or two days. Every effort will be made to have the entire order

delivered on the same day

Question n°186

What is indicated about Central Craft Office Furnishings?

Question n°187

What is probably true about Market Street Legal’s furniture order?

Question n°188

Why does Mr. Louw probably prefer to schedule a delivery during a particular period of time?

Question n°189

What furniture product will most likely be placed upstairs at Market Street Legal?

Question n°190

According to the form, where is the furniture made?

Questions 191-195 refer to the following e-mail, menu, and comment card.

From:

Jethro Li < jli@plumroom.com>

To:

Bettina Vargas

Date:

Monday, September 19

Subject:

Menu tasting

Hi Bettina,

It's hard to believe Mr. Bonneau will be here in just four weeks! Since his review will be published in the city newspaper, let's be sure that our selections reflect the very best of The Plum Room. To get input on the menu we'll be serving him, I ve decided we should hold a special menu-tasting event on Saturday of next week.

I have a few suggestions for what we could serve at the menu tasting. How about preparing a hearty meatless entree that can really hold its own? That way we can highlight our vegetarian-friendly offerings. Perhaps our steamed shellfish dish would be a good option too. I do insist, however, on offering the new specialty pizzas we're planning to introduce on our regular menu. That is, of course, assuming construction on the brick oven is completed by then. Also, I think we could serve at least one of our fruit desserts—they are always popular. But do know that I have full confidence in you, as Head Chef, to finalize the menu selections.

Lastly, I’d like to offer our menu-tasting patrons a chance to tour the kitchen while they are here. Let me know how you feel about this and how best to arrange it.

Thanks,

Jethro Li

The Plum Room Tasting Menu

Saturday, October 1

Smoked salmon canapes
Baked halibut in butter sauce
Eggplant steak with lemon tomato sauce
Steamed mussels and shrimp in a coconut broth
Roasted Tuscan chicken with white beans and wilted greens
Peach cake with glazed almonds

Tasting Comment Card

Name: Elianne Aude

Please comment on your tasting experience at The Plum Room.

I was pleasantly surprised by the gentle sweetness of thr eggplant dish, the sauce was a little acidic for my taste though. The halibut, on the other hand, exceeded all my expectations. The Tuscan chicken was tender, but overall it lacked flavor. Regarding the cake, it was fairly tasty, though a bit overcooked. I was quite impressed with the efficient design of your kitchen. I look forward to sampling the new brick-oven pizzas when they’re introduced. It’s a shame you weren’t able to offer them today.

Question n°191

What is the purpose of the menu tasting?

Question n°192

In the e-mail, the word “hearty" in paragraph 2, line 2, is closest in meaning to

Question n°193

What is true about the tasting menu?

Question n°194

Which menu item was most likely Ms. Aude’s favorite?

Question n°195

What is suggested about the brick oven?

Questions 196-200 refer to the following e-mail, flyer, and text message

To:

Interns

From:

Hassan Asif

Subject:

Speaker series

Date:

February II

Dear students,

Good news! Mr. Tatsuo Nomura has agreed to participate in our Speaker Series this spring. As part of your student internship responsibilities you will need to arrange his lodging here at the university for March 25-27 and have the necessary paperwork completed and approved so that Mr. Nomura can receive his honorarium. Please reserve a room for his presentation as well. I recommend McAneny Auditorium since it can accommodate the most people, but any of the presentation rooms in the business building would be fine.

Also, once Mr. Nomura provides his abstract, you will need to design a flyer and post it in the usual locations throughout the building. I trust you will be able to divide the work among the four of you without any issues. Thanks!

Dr. Asif

Professor, Dunn School of Business

Dunn School of Business

Speaker Series Presents:

Mr. Tatsuo Nomura

Executive Vice President , Kyoto Financial Group, Japan

Developing Alternative Finance Partnerships

March 26, 5:30 P.M.

Trosdal Room

In the past few years, many financial institutions have restricted lending their risk. This practice, however, contributes to unfavorable market conditions. How can banks minimize risk while still providing suitable funding opportunities to entrepreneurs? One possible solution that is gaining in popularity is alternative finance. I will provide an overview of alternative finance, share some compelling data collected jointly by researchers at Kyoto Financial Group and Dunn School of Business, and discuss how this global banking innovation can revive our industry.

From: Dennis Carter

To: Mia Reyes

Received: March 12, 6:00 P.M.

Mia, I’m in the media room about to print the flyer you designed, and I’ve noticed an error. Mr. Nomura’s bio was somehow deleted from the flyer! Can you revise the flyer

immediately and resend it to me? The media room is closing in 30 minutes, and Dr. Asif stressed that the flyers must be posted this evening at the latest.

Question n°196

What is suggested about the Trosdal Room?

Question n°197

In the e-mail, the word “issues" in paragraph 2, line 3, is closest in meaning to

Question n°198

What is Mr. Nomura’s presentation about?

Question n°199

What problem does Mr. Carter mention?

Question n°200

Who most likely is Ms. Reyes?



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